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My Pandora will not play anything on my Roku smart TV but it will on my phone Android

Dawnm33
Local Performer

My Pandora will not play anything on my Roku smart TV but it will on my phone Android

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TannerPandora
Moderator
Moderator

Hi @Dawnm33! Thanks for posting. 

Can you tell me a little bit more about your experience on your Roku TV?

  • Does Pandora open or does it appear to crash?
  • If you're able to open Pandora, can you select a song or station but playback does not begin?
  • Does it appear that the song is playing but there is no sound?

In the meantime, I've enabled a trace on your account. Let's try the following troubleshooting to begin with and see if they help. 

First, please try a few standard network troubleshooting steps: 

  • Try rebooting your modem and router, then restarting the Roku player. 
  • Try connecting directly with an Ethernet cable rather than using Wi-Fi, if the option is available for your model. 

If you are still having trouble, please try using the steps in the following link to update your Roku software: https://support.roku.com/article/208755668-how-to-update-the-software-on-your-roku-streaming-device

Finally, try deleting the Pandora channel from My Channels, and try re-adding it from the Channel Store. (You can find the Remove channel option by pressing the * key on your remote while the Pandora channel is highlighted on the home screen.) 

 


Tanner | Community Moderator
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