New device, same account, pandora won't play

[Achelray85]

I purchased a new device and installed pandora. It won't play any music. Not sure what is wrong. Any suggestions appreciated!

[TannerPandora]

Hey @Achelray85 thanks for posting! I moved your message to other Other Devices to help keep things organized. 

Can you let me know the following:

1. The made and model of your new device.
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot/photo of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

Thanks for the help.

[Toosweet]

Galaxy A50

[TannerPandora]

Hey @Toosweet! Thanks for posting.

Can you give me a little more info about your experience?

1. Is there an error message? If so, what does it say?
2. Does playback stop?
3. Can you provide me with a screenshot/photo of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)