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New device, same account, pandora won't play

Achelray85
Local Performer

I purchased a new device and installed pandora. It won't play any music. Not sure what is wrong. Any suggestions appreciated!

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3 Replies

TannerPandora
Moderator
Moderator

Hey @Achelray85 thanks for posting! I moved your message to other Other Devices to help keep things organized. 

Can you let me know the following:

  1. The made and model of your new device.
  2. Is there an error message? If so, what does it say?
  3. Can you provide me with a screenshot/photo of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

Thanks for the help.

Tanner | Community Moderator

Let's share in Music + Podcasts

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Toosweet
Local Performer

Galaxy A50

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TannerPandora
Moderator
Moderator

Hey @Toosweet! Thanks for posting.

Can you give me a little more info about your experience?

  1. Is there an error message? If so, what does it say?
  2. Does playback stop?
  3. Can you provide me with a screenshot/photo of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)
Tanner | Community Moderator

Let's share in Music + Podcasts

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