HomePod: iPhone Airplay notification “unable to connect to HomePod” after playing a couple songs

[RaDiOaCtIvEpUnK]

Hello I get a little AirPlay pop up window saying “unable to connect to HomePod” on my iPhone after playing about 3 or 4 songs on the app.  

I'm playing from my iPhone and connecting to my HomePod. Everything is up to date. I’ve tried resetting my iPhone, HomePod, and router/internet. Nothing helped. At this point I don’t know what else to try. Can anyone help?

[TannerPandora]

Hi @RaDiOaCtIvEpUnK 

Welcome to the Pandora Community! Sorry to hear you're running into trouble listening on your HomePod.

It sounds like you've already done quite a bit of troubleshooting, so I'd like to gather some additional information and pass this along to our engineering team for further investigation.

When you have a chance, could you let me know the following?

• Pandora app version:
• HomePod software version:
• iPhone iOS version:

If you're not sure where to find any of that information, just let me know and I'd be happy to help.

In the meantime, I've enabled a trace on your account to help with my review. I'm also going to remove the existing iPhone and HomePod device connections associated with your Pandora account. This will sign you out of Pandora on those devices, so you'll need to reconnect them.

After that, please:

1. Uninstall and reinstall the Pandora app on your iPhone.
2. Sign back in to Pandora.
3. Reconnect to your HomePod.
4. Try listening again.

If you receive the "Unable to connect to HomePod" message again, please let me know the approximate date, time, and time zone when it happens. That will allow me to review the logs further.

Thanks for your help!