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Android TV/ Sony: Pandora Unable to Load

DPT_Archer
Local Performer

I’m not able to start Pandora version 4.2.1 from my Sony TV XBR-55X900F software version 8.0.0.  It goes directly to a gray screen and then returns to the home page. I’ve tried clearing all data and cache, uninstalling and reinstalling, and doing a full TV shut down and restart.  What steps can I take?

Moderator Edit: Changing title for clarity

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1 Solution

Accepted Solutions

amdrozd
Local Performer
I logged out on my TV with support help and reset my wireless router. No
problems since.

View solution in original post

8 Replies

TannerPandora
Moderator
Moderator

Hi @DPT_Archer! Thanks for posting to community, sorry for any trouble with Pandora on your Sony TV. 

Sounds like you've done quite a bit of troubleshooting already. I've enabled a trace on your account to help us understand what may be happening. 

I'd like to remove the Sony device association with your Pandora account and have you run through the set-up again to see if this will help.

In the meantime, I've passed along the information you provided to our engineering team for further investigation. 


Tanner | Community Moderator
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lrcbob
Local Performer

I've had this problem for months now, and I'm one frazzled nerve away from terminating my subscription. I have the same model SONY TV, XBR-55X900F, and I've repeatedly performed the same procedures as "DPT Archer" with little success. Pandora plays for less than an hour and then just stops on a blue Pandora logo screen. Frustrating!

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amdrozd
Local Performer

I am having the same problem, a blank grey screen on my Sony xbr55 TV. Any suggestions how to remedy?

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jakeharlan
Local Performer

Did you figure it out?

Same issue here. Sony Bravia.

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amdrozd
Local Performer
I logged out on my TV with support help and reset my wireless router. No
problems since.

UncleBob1
Local Performer

I’m having similar trouble with my XR-65A80CJ. When selecting Pandora I get a grey screen. I have uninstalled and reinstalled, cleared cache, restarted my router and no help. If I unplug for 30 seconds it works until the next time. All other streaming apps work. If I switch to my Firestick, Pandora operates normally. It seems Sony and Pandora don’t work well together.

Edna5
Local Performer

I just purchased a Sony Bravia 48 inch TV and having the same issue with Pandora.  All the other apps I use work just fine.  I have uninstalled and reinstalled the Pandora app with no success.  Has anyone else besides the one person solved this issue with their Sony TV?

 

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jakeharlan
Local Performer

I did get it solved. I was having issues with Pandora and HBO Max.

I have a Gryphon router. I got Gryphon support involved. They did a firmware update, then rebooted the router, then rebooted (cold boot where I unplug the TV) and then both Pandora and HBO Max worked as normal.

 

hope this helps