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Onkyo - Cannot play or buffering message

jolsen
Local Performer

I have on old Onkyo reciver NR3007 receiver. I has been working fine with Pandora until recently. I get "Buffering" and then "Cannot Play" message. This happed several years ago and the problem was the Pandora changed their download format. Did the format change again? 

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi @jolsen! I'm not aware of any changes on my end.

Are you connected by WiFi or Ethernet? If connected with WiFi, are you able to connect via Ethernet and try Pandora again. 

The another step we can try is removing the device association from your Pandora account and having you go through the set-up once again. 

If you'd like to try this, let me know and I'll remove the association.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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5 Replies

TannerPandora
Moderator
Moderator

Hi @jolsen! I'm not aware of any changes on my end.

Are you connected by WiFi or Ethernet? If connected with WiFi, are you able to connect via Ethernet and try Pandora again. 

The another step we can try is removing the device association from your Pandora account and having you go through the set-up once again. 

If you'd like to try this, let me know and I'll remove the association.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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jolsen
Local Performer

Please Remove the association.

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TannerPandora
Moderator
Moderator

Hi @jolsen 

I've removed the Onkyo device association from your Pandora account. When this takes affect you'll automatically be logged out. 

Let me know if you're still having trouble after reconnecting.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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Longballlumber
Local Performer

I too am having the “buffering” while “connecting” on my Onkyo TX-NR929.  Can you please remove the association for my devise also?

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AlyssaPandora
Moderator
Moderator

Hey there, @Longballlumber. 👋

Yes, I can help with this. I've gone ahead and removed this device association from your Pandora account.

Please try reconnecting once you're logged out automatically. 

Let us know if you continue to have trouble with this. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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