Pandora Doesn't Have Sound on My Sony TV

[Wlepkoff3441]

Hello, 

My Pandora isn't working on my TV. I can navigate through the app on my Sony TV, but when I play music, the sound doesn't work. I tried signing out of the app. I tried uninstalling the app and re-installing it. I also tried updating the firmware on the Sony TV, but it was already up to date. Not sure what else to try and do. We use a Sony XBR-65X950H. 

Looking forward to figuring out a solution to this so that I can listen to music on my TV

[AdamPandora]

@Wlepkoff3441 Nice to see you around the Community. 👋🏽

Please try a few standard network troubleshooting steps:

• Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
• Try rebooting your modem and router and restarting the device.

You can also contact the manufacturer directly to troubleshoot your specific device and settings.

Hope this helps. Let me know how it goes.

[sandied58]

When I first installed the Pandora App on my Sony TV it played yesterday, this morning, it does not play, no matter what I try, the time bar at the bottom stays at 0

[TannerPandora]

Hi @sandied58 

Sorry for any trouble playing Pandora on your Sony. Please try these steps to see if they will help:

• On the supplied remote control, press the HOME button.
• Select the Settings Gear icon  ⚙️
• Follow the steps according to your TV menu:
• Select Apps → See all apps → Show system apps.
• Select Apps.
• Under System apps, select Pandora.
• Select Clear cache, then select Ok.
• If the issue still occurs, move on to the next step.
• Select Clear data, then select Ok.
• If displayed, select CLEAR ALL DATA, and then Ok