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Playback Cuts Off on Denon HEOS

Local Performer

Cuts off songs played via HEOS as well.


mod edit: changed title for clarity

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Hi @cballman! Thanks for posting to community. Sorry to hear the playback is getting cut off. 

I've enabled a trace on your account and would like to start with some basic troubleshooting.

First make sure your Denon has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
  • Try rebooting your modem and router and restarting the device.
  • Try removing and re-adding the app (if this is possible on your device).

Let me know how it goes. 

Tanner | Community Moderator

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