RESOLVED 4/18/20: Sonos asking for activation code

[ErickPandora]

Pandora Update 4/20/20: As we've received several confirmations that this issue is now resolved, I am closing the thread from comments. I appreciate everyone who took the time to report the issue and also confirm that the fix resolved the issue.

If this issue comes up in the future, please create a new thread and reference this one. Happy listening! 🎧

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Pandora Update 4/18/20: I just got word from our engineers that the Sonos issues should now be resolved.

I recommend trying to connect your Sonos system again; You should no longer receive an error message for authorization. Please let me know of your results.

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Pandora Update 4/18/20: We've received reports from listeners who report that their Sonos system is giving them the following error message: "Please authorize Sonos to use your Pandora account."

We've made our engineering team aware of this and they're working quickly to investigate the root cause. We will provide you all with an update as soon as we hear of one. Thanks for your patience and for taking the time to report the issue.

[Receptionist12]

Any luck??

[Heatherella33]

Hello Erick - please help  - same issue here 

[carmd0367]

I cannot find a NEW USER option ANYWHERE on the app.  Where is it?!?!?

[dromanow]

I am trying to add Pandora to my sonos I have an account but it asking me for an activation code

[pgerstenberger]

Same issue. Deleted Pandora account from Sonos and tried to re-establish, but no code is provided. Is this a Sonos issue? Do I have to switch to Spotify?

[II]

I am unable to connect my Pandora account to Sonos.  It is requesting a 3-step process.  The first process is an activation code, which I am unable to access from Pandora.  Through the app store I updated my Pandora account to no avail.  Please help!

[sullidoc]

Thanks 

[badeaux]

same issue here with SONOS. No authorization code to be found

[Jpp]

I am having the same problem.  Up to today Sonos and Pandora operated fine from my iPad.  Now Sonos is requiring a device activation code which is not found on either Sonos or Pandora.  Deleting and reinstalling Pandora does not work. 

[Bgreig]

What do we do?

[ErickPandora · Accepted solution]

Pandora Update 4/18/20: I just got word from our engineers that the Sonos issues should now be resolved.

I recommend trying to connect your Sonos system again; You should no longer receive an error message for authorization. Please let me know of your results.

[sullidoc]

Same problem here. Very frustrating 

[jodietz]

dies not work

[petekamps]

I am having the same problem here in Chicago.. it's a drag when we have to shelter in place, right?

[MusicFan0083]

Same thing just happened to me with Sonos. It was working this morning. I can't find it anywhere.

[diamond7900]

In the same boat. Sonos now wants an act code. I cannot get it anywhere. Just started today. 

[Alansarb]

I am having this problem in Philadelphia. My Sonos went out and it is looking for an activation code. I can’t find one either. 

[BK1989]

I am having the same problem as well

[Odedz5]

--fixed--just reload Pandora--no activation code requested --I think there was an an outage

[ErickPandora]

@Odedz5 Thanks for taking the time to report that this has been resolved for you. I just got word from our engineers that this should all be fixed now. You're correct, we were experiencing an outage. I appreciate your confirmation!

Thanks for helping to report this so we could resolve it as quickly as possible. 😀