Resolved 7/15/25: Fire TV: Loads with white screen on 7/11/25

[PrincessEmma92]

My insignia amazon fire tv just updated the software this morning and now pandora stops at a white screen and I have tried the recommended steps to fix it

Moderator Edit: Changing title for clarity

[inline_phil]

My FireTV cube just now started getting this white screen.

Pandora has been working all day. Watched a PBS show and went back to it. Now it takes a long time for Pandora to load and then I get a pure white screen. Tried clearing cache, clearing data, and uninstalling all with the same results [also rebooted the cube twice and disconnected power for 1 minute]. Works fine on my cell phone and laptop. All other apps on the cube work fine [Netflix, etc.] so it's not the internet connection. What's up with this?

[TannerPandora · Accepted solution]

Pandora Update 7/15/25:

Thank you everyone for reaching out about your experience with Fire TV devices.

We've received confirmation that this has been resolved. I will closing this thread to new comments and marking as resolved. If you run into a similar issue in the future, please create a new post. Be sure to include details like the model of your device, year, and if applicable, Pandora version. 

Thank again!

---

Hi @PrincessEmma92 and @inline_phil 

Thanks for posting your experience, sorry to hear about your trouble with playing Pandora on your Fire TV.

We believe this issue should be resolved. Can you try again and let me know if you're still experiencing white screen when loading Pandora?

If yes, please let me know the model number and year of your Fire TV. 

Thank you for your patience! 

[gtbradley]

I have same issue, tried clearing cache, removing and reinstalling app.

Still works on ipad so not acct nor router/ISP.

Fire tv home version  7210105.1

Model amz_k24ne5_4k55m600a

S../w :   fire os 7.6.9.9 (ps7699/4896)

[inline_phil]

Issue is resolved.

[PrincessEmma92]

Hi I tried pandora again I was able to log in with no problems and no white screen

[TannerPandora]

Hi @gtbradley 

Are you still having trouble or did Pandora load for you eventually?

[inline_phil]

As of yesterday evening, no. Things appear to be behaving.

[TannerPandora]

Thanks for the follow up, @inline_phil! Glad to hear it's back to working.