Roku: Subscription discrepancy

[mangledmike]

My Roku says a different plans than what we have. We have premium family. We can’t log in with separate email accounts on different devices at the same time. If I log in with my email and my husband is listening it kicks him out. Roku says we have plan that is $10.97 or so we are paying $17.97 for premium family 

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @mangledmike 

Thanks so much for visiting the Pandora Community and for taking the time to share your experience.

I do see that you also reached out to our Care Team via email for further assistance, and it looks like this may have already been resolved. I still wanted to follow up here as well with what I hope are some helpful notes.

First, I can confirm that the Pandora account associated with your Community profile is currently upgraded to Pandora Premium Family, and I don't see any additional subscriptions on my end. While it’s not immediately clear why your Roku device is displaying a different subscription tier, I’ve shared this discrepancy with our Roku team so they can take a closer look and review what may be happening.

In the meantime, the best way to verify your subscription details is directly through the Pandora website. Please make sure you’re logged into the correct Pandora account, then go to: Profile > Settings > Subscription

Thanks again for calling out the discrepancy with your subscription details on Roku!

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Additionally, it’s helpful to note that at this time, each Roku account can only be associated with one Pandora account. This means that if someone signs out and logs into Pandora using a different account on one Roku device, that login information may sync across other Roku devices connected to the same Roku account.

Hope this helps to further clarify.