Russound Xzone4: Pandora won't load

[Bamadog]

My Russound system will not pull up my pandora account.  Does anyone have an idea of why this might be happening. It worked until about three months ago 

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @Bamadog 

Welcome to community!

Could you tell me a little more about your experience?

• Does Pandora load, but is unresponsive?
• Does Pandora not load at all?
• Are you using the Russound App to play Pandora?
• Do you receive an error message? If so, can you let me know what it says exactly?

Thanks for the additional details!

[Bamadog]

I am using the app as well as the keypad. Pandora does not load. It tries and then goes to a blank screen with pandora at the top. No selection options or anything else to go from
Sent from my iPhone

[TannerPandora]

Thanks for the follow up, @Bamadog.

I'm a bit limited in the type of troubleshooting I can offer since I don't have access to the Russound app or device. 

If you haven't already, I recommend confirming that the app and the device are updated to the latest software and/or firmware versions.

Additionally, I can try removing your Pandora account association with your Russound device and have you go through the set up once again to see if that will help.

If you'd like to try that, let me know and I'll go ahead and remove the connection.