Thank you to everyone who has shared ideas and participated in our Community over the years. On August 4, 2026, the Community Ideas Board will be retired. If you have questions or would like to share your thoughts about this change, please visit this thread to join the discussion.
It looks like you may have reached out to our User Support team via email. To avoid duplicate steps or any confusion I would recommend following up with their email for further help.
If your issue was resolved, feel free to post any helpful steps here in community for other users that may have a similar experience. 🙌
