Samsung TV: No Sound

[rayjaq]

I have no sound on Pandora

[Dgibbs2009]

We have one Samsung tv and one LG tv - both on ATT - LG works as expected with Pandora - Samsung does not. 

[Midair]

Dgibbs2009 post blows a hole in my theory that some routers or ISPs are
blocking ports used by Pandora.

[TannerPandora]

Thanks for the update, @Midair. I'm wondering about the ISP myself. Appreciate the update on your experience and I've passed this along to Samsung and Pandora for further investigation. 

@Drewski1215 Sorry for the trouble with your Samsung! 😓 Unfortunately, I don't have any additional info at this time. Samsung and Pandora are working diligently to investigate this experience. 

For anyone else who is experiencing this, please let us know the following info:

• Model of your Samsung TV
• Make and model of your modem / router
• The Internet Service Provider you use
  

We appreciate your patience in the meantime. 

[TannerPandora]

Hi @Dgibbs2009! Thanks for the post. Can you let me know the  model of your modem / router and the model number of your Samsung TV?

[Drewski1215]

Thanks @TannerPandora for the update.

-Make and model of your modem / router
ARRIS SURFboard SBG7400AC2 DOCSIS 3.0 Cable Modem & AC2350 Dual-Band Wi-Fi Router

-Model of your Samsung TV
SAMSUNG 65-inch Class Crystal UHD TU-8000 Series - 4K UHD HDR Smart TV

-The Internet Service Provider you use?
Atlice (Suddenlink) 

[TannerPandora]

Thank you for the info @Drewski1215! 

[Midair]

The following config is working.......

Modem/router - AT&T Arris BGW210

ISP - AT&T

TV - Samsung QN55Q6DT with firmware 1460 (latest available)

[Dgibbs2009]

@TannerPandora 

Please see the below per your request. 

Modem/ Router - Arris BGW210 -AT&T

Samsung TV -  UN65TU700DF 

[Aarney]

I’ve had this same issue for almost a year now. My tv auto updates, I’ve deleted and reinstalled the pandora app several times in hopes of it finally working one day. Followed all of the suggestions from pandora and Samsung. Still nothing. When will pandora ACTUALLY get to fixing the problem rather than making the same suggestions (that obviously don’t work) over and over?

[Drewski1215]

@TannerPandora update:

We have another Samsung smart tv and Pandora works without issue.  So it would appear that the issue is model specific. 

[Midair]

The issue is not Samsung model specific. It was working, then stopped and
now working again. No change in app or Tv software versions.

[TannerPandora]

Thank you @Midair and @Dgibbs2009 for your helpful information! 

[wiseman_dw]

i have had pandora for years with no problem now i have no sound cant you fix it?

please fix the sound

[Dcw4732]

I have same problem. No sound! No solutions from Pandora??

[TannerPandora]

Hi @Dcw4732 and @wiseman_dw! Thanks for posting your experience to community. 

@wiseman_dw I don't see that you have a Samsung TV associated with this Pandora account. If you're having trouble with another device be sure to post in the appropriate forum. Thank you!

@Dcw4732 Can you let me know a little more about your experience?

1. Which Samsung model is this?
2. Which firmware version do you have? (To find this press Menu on your remote and scroll down to Support. Then select Software Update. The Firmware Version will be displayed to the right.)
3. How is your device connected to the internet (Ethernet cable or Wi-Fi)?
4. Which internet service provider do you use?
5. What is the make and model of the modem and/or router you use?

[Dcw4732]

No

Sent from my iPhone

[Jezadez]

I unplugged my TV. A samsung.. and left it unplugged about a minute. Turned back on, opened pandora, it did the bars moving no sound, then the song loaded and started playing. Try unplugging the TV. I've had the same issue for awhile now and found this works for me!!

[Jezadez]

I unplugged my tv and it worked! Sound! It took maybe 15 seconds to load and then music!

[Jezadez]

Try unuggimg the TV for maybe a minute. This worked for me. Pandora then loads and plays

[Drewski1215]

Yes this unplugging of the TV worked for me but only temporarily, song would play with sound but if I hit next song or changed stations it went back to no sound and the same undesirable behavior.