Samsung TV: Upgrade option shows bright blue

[Babaloo]

Settings - how to turn off Upgrade

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @Babaloo 

Welcome to community!

Happy to help but could you tell me more about what you're seeing?

Are you being offered an upgrade through your device? If so, could you take a picture of what you're seeing to share with me here?

You can include pictures through a web or mobile browser, but you won't be able to include them through email. 

Alternatively, if you're upgraded to a paid subscription and need help managing your subscription, let me know. 

Thanks!

[Babaloo]

It's on my Samsung TV that I play Pandora. My husband accidentally clicked
on Upgrade - now it's bright blue and I can not click it away. I want to
undo it.
I'm not skilled enough to send a photo.
Thanks so much for any guidance you can provide.

[TannerPandora]

Hi @Babaloo 

Thanks for writing back. 

I"ll be honest, I'm not sure exactly what may be happening. The experience you mention doesn't sound familiar to me. 

I suggest we start with some basic troubleshooting and go down the list to see if it will help. At the very least we can rule out a few things during this process.

To begin, you mentioned this happening on your Samsung TV. First, please try logging out of the Pandora app - if this option is available for your TV model. If it's not, please let me know, and I can remove the connection between your Pandora account and Samsung TV. This will force a log out and you'll need to log back. 

Let me know how it goes.