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Savant - Unable to Connect

Sgudgell
Local Performer

Before the holidays, there was a Savant/Pandora outage.  I have not been able to reconnect since then. Complete system restarts.  Deleted and downloaded the Savant app and when I try to activate Pandora using the Savant Pro app, I receive a “No Connection Found” message.  “Savant has lost connect connection to the music server.   There may be network or configuration issues.”

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TannerPandora
Moderator
Moderator

Hi @Sgudgell! Thanks for visiting community. 

Unfortunately, we do not support the Savant app. Sometimes, folks will be able to use Pandora using an unsupported device, but that functionality may break unintentionally due to updates to the app or OS meant to address other issues.

I would recommend reaching out to the Savant support team for further help. You can get in touch with them from the Savant Support page.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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9 Replies

TannerPandora
Moderator
Moderator

Hi @Sgudgell! Thanks for visiting community. 

Unfortunately, we do not support the Savant app. Sometimes, folks will be able to use Pandora using an unsupported device, but that functionality may break unintentionally due to updates to the app or OS meant to address other issues.

I would recommend reaching out to the Savant support team for further help. You can get in touch with them from the Savant Support page.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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Sgudgell
Local Performer

Thank you.

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MWalter
Local Performer

We are having the same issue.  Did you have any luck fixing this?

 Thanks in advance. 

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Drb305
Local Performer

Same problem here. Anyone know how to fix it? 

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Jackko1
Local Performer

We had Pandora Plus and worked just fine until now.  I deleted Pandora and tried to install it again and was asked if I had Pandora - Free or Pandora Premium.

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Drb305
Local Performer

I have Pandora free but I would buy premium if it will work 

Savant will not let me activate Pandora premium. It gives me an error message No connection found!

Moderator Edit: Merged posts

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momikes
Local Performer

Same issue.  We have Pandora premium - used to work fine, now getting this error message.

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gprodan
Local Performer

Pandora should have Savant remove reference to their app from savant production.  It’s like these two companies don’t care to solve interoperability problems. 

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gprodan
Local Performer

I meant from savant products 

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