cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sonos - Error Message: Someone Else Listening

EAZM
Local Performer

Hi, I am currently having issues with this account. I keep receiving warnings that someone else is listening to the account, when that is the case. I am listening to two different groups on different stations, but have a premium account, so I am not sure why this is happening. Can anyone help?

Moderator Edit: Edited title for clarity

Labels (1)
1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Hi all!

You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password.

Unlike broadcast radio, which all drivers hear in the car at the same time, each internet-connected device used to access Pandora receives its own unique stream of personalized music. Similar to other online streaming services, our music licenses limit our ability to stream from a single account on more than one device at a time. As a result, your subscription to Pandora Plus, Pandora Premium, or Pandora Premium Family will only cover the cost of one stream to one device (per Pandora account).

 

There was a bug that allowed more than one stream while using a Sonos device that has since been fixed.

While you can group your Sonos speakers to allow for a single Pandora account to be heard in multiple locations, only one stream (a single station, playlist, etc.) can play across the grouped speakers at the same time.

Going forward, you can sign into the same Pandora account on any computer or supported device (as long as you use the same email address and password), you'll just need to pause your listening before moving from one device to another.

Tanner | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos
9 Replies

EAZM
Local Performer

I am using Sonos. Is it possible that two different phones (or devices) changing the music on the different groups is tripping things up? This doesn't make sense to me, however, because we are in the same house.

 

mohempstead
Gold Certified

@EAZM you will get that message when you are playing your Pandora on your desktop app, then if you go online and listen without either stopping or pausing your desktop app. You will also get that message if you have one device that is not logged off, then you go to another device using the same account. You can also get that message when you allow another person on your account, then you try to listen on the same account. Be sure you check other devices, log off on the device (devices) you are not currently using. Take care and stay safe. 

mohempstead

AdamPandora
Moderator
Moderator

@EAZM I moved your post over to the Other Devices space.

 Would you please provide the following information for us to look into this further?

  • Are you playing Pandora using the Sonos app or the Pandora app?
  • If you're using the Sonos App, are you using the S1 or S2 app?
  • Which Sonos app version are you on? (Open the Sonos app > From the Settings tab, tap System > Tap About My System > Under Sonos App Info > Version)

When encountering this error are you attempting to play multiple stations on one device, or one station on grouped speakers?

If you’re using grouped speakers, can you please send over a screenshot of the speaker groupings?

Thanks for your patience. Please get back to me at your convenience.

Adam | Community Moderator

Let's share music in the Playlist Swap

NS4320
Local Performer

I am having this same issue with Pandora. I am using Sonos and trying to listen to multiple stations on grouped speakers. I have version 13.0.4 and I have the S2 app. 

0 Kudos

TannerPandora
Moderator
Moderator

Hi all!

You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password.

Unlike broadcast radio, which all drivers hear in the car at the same time, each internet-connected device used to access Pandora receives its own unique stream of personalized music. Similar to other online streaming services, our music licenses limit our ability to stream from a single account on more than one device at a time. As a result, your subscription to Pandora Plus, Pandora Premium, or Pandora Premium Family will only cover the cost of one stream to one device (per Pandora account).

 

There was a bug that allowed more than one stream while using a Sonos device that has since been fixed.

While you can group your Sonos speakers to allow for a single Pandora account to be heard in multiple locations, only one stream (a single station, playlist, etc.) can play across the grouped speakers at the same time.

Going forward, you can sign into the same Pandora account on any computer or supported device (as long as you use the same email address and password), you'll just need to pause your listening before moving from one device to another.

Tanner | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos

filyrow
Local Performer

So if I upgrade to a premium account or a family account will I be able to stream the music from Pandora through three Sonos speakers that are in the same building or because they fix the bug in the Sonos system how can I run three speakers that are all in the same building streaming Pandora it keeps shutting off and saying of course no someone else is listening or it just shuts off one or of our 3 speakers 

0 Kudos

filyrow
Local Performer

So your saying that because there was a bug that was fixed I can no longer have the 3 Sonos speakers at work play different stations at the same time? The reason I invested in Sonos was because they guaranteed me that at work I could use all 3 speakers to stream different stations because all of here hate each other’s music so I one speaker in our show room and one in my studio and one in my bosses studio 

0 Kudos

Fab
Local Performer

This is a Pandora failure. I am having the same issue over the last month. 
Them saying it was a bug they fixed is ridiculous. I have been splitting my Pandora with Sonos for six years! There is no way they didn’t know or fix that bug in six years.
I feel they got everyone subscribed through Sonos for this reason and are nows screwing us all over! If this is a solution to the problem and not something they are actively working to fix, I will be looking for another station I can do this through as we have to split two ways at my work through one device and Sonos. So I cannot be logged into two different Pandora accounts. 

0 Kudos

johndstu
Local Performer

For the past couple of weeks I am having this same problem.  Sonos is connecting to my Pandora Family plan.  I am listening to one station while working and my wife wants to listen to another station in the other room but it says someone else is listening.  We have done this in the past without issue.  

Any suggestions?

0 Kudos