Sonos: Someone else listening message

[DjSterling]

this error message is ridiculous Pandora… First of all I am one person with the premium account I am only listening on one device at a time and if I listen on my echo devices with a group in my house so the entire house is playing the same station I get the message someone else is listening… I now try only listening in my kitchen even though I am one person listening on my Pandora premium… Even with this being one device it continuously stops in the middle of a song telling me someone else is listening !!! I’m ready to kick Pandora to the curb

Pandora: again I request you fix this error before I delete my Pandora account I have had a premium $10 plus Subscription which I enjoy making playlist and playing on my group account of three echo devices in my house so while I am cleaning house the same music is playing same song on all three floors I am one listener I am listening at one location to one playlist I am not even able to play on one device any longer because you keep interrupting each song telling me someone else’s listening which is not the case

Moderator Edit: Changing title for clarity and merged messages

[TannerPandora]

Hi @DjSterling 

Welcome to community!

Sorry to hear that you're receiving this message. I'm happy to take a closer look at what may be happening. Could you tell me more about your experience:

• Are you using the Sonos app or the Pandora app to play Pandora on your Sonos?
  • If you're on the Pandora app, which version are you on?
• Are you casting to your Sonos device?

In the meantime, I've enabled a trace on your account to help investigate. While I understand that this is frustrating, I appreciate your patience in the meantime while I look into it.

[DjSterling]

Reply…. Pandora app only no sonos

Linked with Alexa to play on echo devices
Version
2305.2

As stated I will say simply Alexa play Teddy swims radio on Pandora…
For the last few months it has been disconnecting me in the middle of a song saying someone else’s listening…
It became a regular thing every five minutes the last two weeks to the point where I tried only listening on the kitchen device i stead of group to Hear throughout house while cleaning and it still kept disconnecting every five minutes in the middle of a song someone else is listening


Sent from my iPhone

[TannerPandora]

Thanks for the reply, @DjSterling. 

While I have the trace enabled please continue to use Pandora as you normally would. When you next get this message, please let me know the date and time (including timezone) so that I can take a closer look at the log for anything unusual that may be occurring. Thanks!