Sonos: Error “Your account doesn't support this feature”

[EdWSuor]

Beginning last Tuesday (9/1/26), I get the “Your account doesn't support this feature” error on my SONOS system, attempting to play one of my pre-defined channels (Lainey Wilson). No other Pandora channels play either. I’ve used the same configuration for the last several years, without any changes whatsoever. All other SONOS functionality continues to work fine. I can even stream to a single set of SONOS speakers through the Pandora app, but that does not support multiple speakers, as you know. I only have a Pandora Plus subscription and want to play my usual Pandora Channels through it, but now cannot. Can you update my Pandora account profile to allow this functionality? Thx. 

[TannerPandora]

Hi @EdWSuor 

Welcome to community!

I hope you had a nice holiday weekend. uSorry for the trouble listening to Pandora on your Sonos system.

To confirm, based on your post, it sounds like the message you receive, “Your account doesn't support this feature”, only appears when you're using the Sonos app?

If so, since you mentioned that you're able to stream Pandora to your Sonos speakers directly from the Pandora app, it sounds like your Pandora account and the Pandora app are functioning correctly.

If you haven't already, here are a few steps you can try with the Sonos app:

• Power cycle your Sonos system by unplugging it from power for at least 60 seconds, then plugging it back in.
• Remove Pandora from your Sonos music services, then add it back and sign in to your Pandora account again.
• Lastly, if you're still having trouble, try uninstalling and reinstalling the Sonos app.

Hope these steps help. Let me know how it goes.