Sony TV: Unable to enter email address to sign in

[bestschot]

Months NOW of Frustration Case #: 05773520. I was promised help...never received. I had issues with PANDORA on my smart SONY TV (after working fine for years). Been dealing with this for months, but have other things to do in my life, so it's been a month trying again. Since I have to get Pandora back on my TV I went to "sign in." Got to a point on the archaic system were I put in another PW, but then it had NO WAY to go back to enter my EMAIL ID....forever stuck in in the password column. Yes, can play off my iPhone pro Max 12 and a Bluetooth speaker, but it times out and from TV is more convenient when home. I don't understand why support is so horrible. Isn't this a company? The community is busy, and unavailable. I need to be able re-install MY PANDORA account on my Sony Smart TV. Somebody in the company must have the steps to get this done... James   Case #: 05773520

[AdamPandora]

@bestschot I'm sorry to hear how long you've been dealing with this issue, and I completely understand your frustration. 

Because account sign-in issues may involve sensitive account information, we're unable to troubleshoot or verify account details publicly here in the Community. To make sure you receive the appropriate assistance, I've created a new support case on your behalf and escalated this to our support team. One of our agents will review the details and reach out to assist you further with getting Pandora signed back in and working on your Sony TV.

Thank you for your patience, and we appreciate you bringing this to our attention. Please keep an eye on your email for follow-up communication from our support team.