About bestschot

bestschot · ‎05-17-2026

Adam, RE: Case #: 05773520 Appreciate your reply. Reaching me privately works. An update is, I enjoy Pandora. Still works fine on my iPhone 12 Pro Max, so would not want to see that get messed up. I deleted the App from my Sony TV in my troubleshooting attempts. Tried yesterday to put it back, but failed. I'm supposed to get a PW reset via my email, but didn't come. ANYWAY, that reset may screw up the App on phone...that would not be good. This is leaving my situation an an impasse. I do have a Bluetooth speaker at home, but from the TV was convenient by not using my phone battery... Be nice to resolve...thanks again, James

bestschot · ‎05-12-2026

Case #: 05773520 - Betsy - just re-instate my subscription which renews in August. Think your system may be confused. When out Pandora plays from iPhone in my car. It shuts off when I turn my car off. I go home I (did) play it over my Sony TV. Now this message "Cannot Connect to Pandora - Please check your connection" with radiating bars over message on a white screen (could have sent a screen shot if you had that option). I fly solo so no one else is connected-able to use. Now I did all you told me...unplug...clear cache...clear data. Made me nervous as I had over a decade of choices, etc. and didn't want to see it lost. Anyway, nothing worked, just wanted me to log in like from scratch. Fortunately, everything was still there on my iPhone. I don't see what SONY has to do with problem. There are many other APPS on Smart TV, and none of them have a connection problem. Right now, only have time to work with what I have. Right now also kindly confirm by email you got this message -case #: 05773520 James Moderator Edit: Format

bestschot · ‎05-09-2026

Frank, you cancelled my subscription. Not what I wanted. I wanted PANDORA CARE to CARE to give me support. You mentioned having sent me replies by your no-reply email. All I've ever received by your no-reply emails is about badges, or how I like the support, and about the subscription. NOTHING...NOTHING about Pandora Plus dropping out on my Sony TV... asking to "check my connection," when all other Apps are connected, so hardly know where to go from there. Yes, noted my annual ends in August, leaving you an opportunity to consider really caring to resolve the issue I'm having. Case #: 05768337...Case #: 05768337...Case #: 05768337 Sony TV "Cannot connect to Pandora - please check your connection. I'd send a screenshot of but can't. My Sony Model is XBR-55X900E. THE BIG QUESTION IS... what connection??? All my other Apps on TV have no problem. When I check router connection ..TV is connected. Is there another connect? It's an intermittent problem, is there a reason for that, which only started a few months back...February or March? I've been with Pandora a long time, I like that, but support stinks... it's over a month and all I get is no-reply email surveys asking how the service has been ...the answer so far poor. My renewal is coming up in a few months, without this resolved I'll look for alternative. James Moderator Edit: Edited title for clarity, Merged comments

bestschot · ‎08-24-2023

I did reply, but will do so again. It is a Sony TV - XBR-55X900E 4K HDR ULTRA HD purchased in March 2017. I like to play my Hillary Stagg station when doing my creative work. All the other thumbtacks/icons show when opening Pandora (need to clean house on some I never use). Thank you Tanner, Hope you get reply this time, James

bestschot · ‎08-16-2023

On my Sony TV a station, a favorite, disappeared. It's still on my iPhone 12. So far unable to get it back on display with my couple of other dozen stations. Also I've got 13 badges. What is their purpose? Thank you, James Moderator Edit: Changing title for clarity

Re: Sony TV: "Check my connection" error message

Re: Sony TV: "Check my connection" error message

Sony TV: "Check my connection" error message

Re: Android TV: Station no longer appears

Android TV: Station no longer appears