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Sound goes off after about five minutes.

wplk4246
Local Performer

Sound goes off after about five minutes and returns with the touch of any button on the remote. Vizio and insignia both do exactly the same.

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TannerPandora
Moderator
Moderator

Hi @wplk4246! Welcome to community. 👋

Can you confirm if the Pandora app is found directly on the TVs or is there another device connected, such as cable box?

When the sound goes off, does the player appear to stop as well, or continues to move forward?

In the meantime, for your Vizio, let's try the following troubleshooting steps:

First make sure that your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  1. Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if it works better.
  2. Try rebooting your modem and router and then restarting the TV.
  3. Remove and re-add the Pandora app from the device.
  4. Try launching Pandora again.

Let me know how it goes. 


Tanner | Community Moderator
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