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Trouble Listening from TV

billinsandiego
Local Performer

I continue to be charged for Premium although I only seem to been able to listen to Pandora on my small tablet and not through my much better sounding Smart TV. I have tried numerous times to have this fixed - including cancelling existing account and starting new one as suggested by Pandora Help. Nothing works and I am really frustrated. Can I speak to a real person by phone so I can tell him or her what is going on and I can work with them to resolve my problems in real time?

 

Moderator Edit: Change title for clarity

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AlyssaPandora
Community Manager
Community Manager

@billinsandiego I moved your post over to the original thread to keep the community organized.

I completely understand your frustration. I've escalated your issue to a lead support specialist. They will be reaching out to you via email to assist with your account and Smart TV device. 📬

Thanks for your patience during this process!

Alyssa | Community Manager
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AlyssaPandora
Community Manager
Community Manager

Hey there, @billinsandiego. 👋

I moved your post over to the Other Devices board as it sounds like you're having trouble listening to Pandora from your Smart TV device. Unfortunately, our User Support team doesn't offer phone support but we're happy to help offer support in the following ways:

++

In the meantime, I do see that you have a Pandora Premium subscription. The devices that support Premium features can be found here.

Can you tell me a bit more about your device?

  • What is the make and model?
  • Which internet / cable service provider do you use?
  • What happens when you open Pandora on your Smart TV?
  • Is there an error message (if yes, what exactly does it say)?

Let me know, and I can follow up with you.

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)
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billinsandiego
Local Performer

Yes. But I have been all through this before. After a series of attempts to fix this the Pandora Help person told me to cancel and reinstall. That made things worse. When I did that, I got back on Pandora - but in a very limited capacity. It did not save any of the music I had on my site for over the 5-6 years or more, I just had some basic **ahem** with no ability to upgrade. 

THIS HAS BEEN GOING ON SINCE EARLY DECEMBER 2019. AND PANDORA IS STILL GETTING THE AUTO-PAYMENTS EVERY MONTH FOR PREMIUM PANDORA.

I have tried calling back or getting help online but have now gotten ZERO response. Maybe my problem doesn't fit into any of their categories so they are just ignoring me. 

PANDORA HAS A GREAT MUSIC SELECTION - BUT IT'S SERVICE ABSOLUTELY **ahem**. I AM JUST STUCK HERE.

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AlyssaPandora
Community Manager
Community Manager

@billinsandiego I moved your post over to the original thread to keep the community organized.

I completely understand your frustration. I've escalated your issue to a lead support specialist. They will be reaching out to you via email to assist with your account and Smart TV device. 📬

Thanks for your patience during this process!

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)
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