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5/19 - LG Unable to launch app, Error message: Server error

gofast24
Opening Act

As of last night Pandora stopped working on both of my LG OLED 55" TV's? CAnt scroll, select any station, go to home, play anything, etc. In small print in upper left hand corner a note= Server Error, go to Pandora Home? Same message when trying to connect on TV's this morning at 6:30 AM?

PS: It works on my desktop PC and Logitech Squeeze Box!

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1 Solution

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TannerPandora
Moderator
Moderator

Hi everyone! Thanks for letting us know about this error message.

We believe this has now been resolved.

Would you please try listening to Pandora on your LG TVs, let me know if you're still continuing to run into trouble.

Thank again for your patience while we looked into this. 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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12 Replies

AC22
Local Performer

Same problem and timing as gofast24. TV is LG 65UK6090.

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rdk3979
Local Performer

When I try to open the Pandora app on my LG Smart TV, I get a screen saying "Server Error."  All my other apps work.  I tried uninstalling and reinstalling the app and rebooting my WiFi.  Any other ideas?

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nobby
Local Performer

Same problem as 'gofast24'.  Pandora problem is limited to my LG OLED65C9PUA.  Works fine on my Samsung TV

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TannerPandora
Moderator
Moderator

Hi @gofast24 and @AC22 Thanks for letting us know. I've created a new thread since this is issues appears to be different than the previous. 

I've passed your info along so that our engineers can investigate further into this error message.

Thanks for your patience in the meantime. 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

TannerPandora
Moderator
Moderator

Thanks for letting us know @nobby. I've included your info on our ticket. We appreciate your patience while we investigate. 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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TannerPandora
Moderator
Moderator

Hi @rdk3979, thanks for posting. I moved your message over to this thread: 5/19 - LG Error Message: Server Error, Go to Pandora Home

Our engineers are currently investigating this issue, I've included your info on our ticket for this. 

Thanks for your patience!


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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TannerPandora
Moderator
Moderator

Hi everyone! Thanks for letting us know about this error message.

We believe this has now been resolved.

Would you please try listening to Pandora on your LG TVs, let me know if you're still continuing to run into trouble.

Thank again for your patience while we looked into this. 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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gofast24
Opening Act

Just re booted 2017 LG OLED TV, it is working again. Maybe stop the engineers from messing around with something that works 🙂

I will try it on my second floor 2018 TV later tonight.

Thanks

TannerPandora
Moderator
Moderator

Glad to hear it's working again for you @gofast24! 👍🏻


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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AC22
Local Performer

All set here too, thanks for the help! 

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gofast24
Opening Act

It works on my 2018 LG OLD TV now as well. Thanks for the help!

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TannerPandora
Moderator
Moderator

Awesome @gofast24 and @AC22! Glad to hear it. 👍🏻

Happy listening! 🎧


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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