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Xbox One: Songs skip to the next track before finishing

rikreed20
Local Performer

I'm having this issue on my Xbox One.  Songs cutting off with 10-20 seconds left and preceding to the next song.

Moderator Edit: Edited title for clarity

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4 Replies

AdamPandora
Community Manager
Community Manager

@rikreed20 I moved your post to the Other Devices space.

Sorry to hear you're having trouble. Let's try some troubleshooting steps to see if we can resolve the issue. 

First, if you haven't already, make sure your internet connection is working properly:

  1. Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option), and see if it works better.
  2. Try rebooting your modem and router and restarting the device.

If that doesn't help, let's try uninstalling and reinstalling the Pandora app. Note: you'll need to be signed into your Xbox Live account. 

  1. Go to My games & apps from the home screen and highlight Pandora from the list of apps.
  2. Press the menu button on your controller.
  3. Select Uninstall.
  4. Choose Uninstall all to confirm that you want to uninstall the app.

Then, reinstall the app:

  1. From Xbox's Home, go to Store and either select Browse apps > Popular music apps or search for Pandora to download the app.
  2. When the download is complete, you can find Pandora again in the My games & apps section.

Let me know how it goes.

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rikreed20
Local Performer
Did all that. It still prematurely stops all songs and moves on. This
started recently with the same 7 year old Xbox
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AlyssaPandora
Community Manager
Community Manager

Hey, @rikreed20. 👋

Thanks for following up with those details. We can share your feedback with the appropriate party on your behalf.

Could you tell me what OS version your Xbox One is on? (To find that, go to Settings > System Console info.)

Also, what version of the Pandora app are you on? (You can find that in the Pandora app in Settings, underneath Terms of Use.)

Appreciate your help with this. 🎧

Alyssa | Community Manager
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rikreed20
Local Performer
Sure thing. Thanks for helping me out.

OS version 10.0.25398.2538

Pandora version. 14.0.69.1070
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