Pandora on Xfinity does not load my music
The "Pandora getting your music screen" has not produced any result
for the past few days. 8-11-21 and on
Any ideas how to resolve ?
Xfinity has been of no help.
Moderator Edit: Changing title for clarity
Hey @jengo1! Thanks for posting to community!
I've enabled a trace on your account to help investigate. I'd like to begin by removing the device association with your Pandora account and having you go through the set-up once again.
I've gone ahead and removed the association, when this takes affect, you'll be automatically logged out. Then go through the set-up and try Pandora again. If Pandora continues not to load, can you let me know the approximate time and date and I'll take closer look through the trace logs.
I did this as per your advice but my issue is a little different I have xfinity and when I load Pandora it will start to play and then a error message shows up say Hum something is wrong and let fix this so you can get back to your music. This is every time I use the app on my kitchen tv lately. So I used your advice about clearing out the cookies and I was able to sign back in but after just a few minutes of playing the error message showed up again. What can be done to resolve this problem. thanks
Thanks for the help @jengo1! 😄 🙌🏻
@ITPRINCEZZ21 Looks like you may have reached out to our User Support team for further help. To avoid any duplicate troubleshooting steps for your Comcast device, please respond directly to their email with any question you may have.
If your issue was resolved, please feel free to post any helpful steps here. Thanks!