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Zoom of album playing on Smart TV

arbyolson1
Local Performer

e playing any station, my TV zooms to enlarge the picture of whoever is playing.  This is not wanted....anyone know if this is Pandora or a default setting on my new Sony TV?

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3 Replies

TannerPandora
Moderator
Moderator

Hi @arbyolson1 

Your description sounds like a screensaver.

Can you share a photo of what you're seeing when this happens? You can include a photo directly here on community. The best way to add the photo is through a web or mobile browser, you won't be able to add photos through emailed notifications.

Let me know if you have trouble. Thanks!

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arbyolson1
Local Performer

image.jpg

image.jpg

 so this is what it looks like. Obviously the song had changed- maybe about 10 minutes. I don’t see screensaver in Sony settings. Suggestions? Thanks.

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TannerPandora
Moderator
Moderator

Hi @arbyolson1!

Thanks for the pictures. I can confirm that this is the screensaver. This was a feature that Android TV required be added for their Ambient Mode. Unfortunately, there isn't a way to disable the screensaver at this time.

However, I've noted your feedback and experience around this to our product teams to consider in the future.

Sorry for any inconvenience.