screen format

[zephyr7732]

i have direct tv and stream pandora on my tv.  has worked fine for years.  now when i stream pandora, the screen seems to be formatted very large so i am only seeing a very small portion of the pandora menu screen.  so i can't change the station, make a new station, give thumbs up or down.  none of that can be seen on the screen.  i can only listen to the current station that it is on.  And I have pandora on my iphone too.  thought i could just change the station there and it would also change on my tv, but no such luck.  everything else works fine on my tv and other streaming channels.  how to resolve?

[TannerPandora]

Hi @zephyr7732 

Welcome to community!

I had a chance to check out your account. I wanted to first confirm that Pandora is on DirecTV. Looking at your account, I only see recent connection with an Android TV. But I'm not sure if any troubleshooting steps may have been performed before your post. 

Also, could you please share a picture of what you're seeing when you're playing Pandora and the formatting has changed. You can include a picture here on community in your reply. Please note that this can be done on a web or mobile browser, you won't be able to include picture through email. 

Thanks for the help!

[zephyr7732]

It won't let me send the pic.  It keeps saying unexpected error occurred.

[TannerPandora]

Hi @zephyr7732 

A picture did come through on our end, so I’m not sure why you’re seeing the error, but it did work for us! 🙌

I see what you mean though; it definitely feels like something is off. I just wanted to confirm: is your TV connected to a DirecTV box?

If so, do you have the option to uninstall the Pandora app from the DirecTV box itself? If yes, please go ahead and uninstall the app, then reinstall it and let me know if you're having the same experience. 

Thanks!