(01/22/24) - Direct-billed: Subscription failed and won't renew

[Whysomanylogins]

My subscription has stopped working. This is the second time this month that  I put my account information in and now it's asking for it again. I guess I won't have a subscription anymore because I'm not going to keep adding the same information over and over again in 2024 everytime I go to use it.

Moderator Edit: Edited title for clarity

[AdamPandora]

@Whysomanylogins I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

@Whysomanylogins Sorry to hear you've had trouble. We are aware of this issue and believe the problem has been fixed.

Would you mind trying once more?

In the meantime, I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!