Accepting family plan invitation doesn't add user to account

[Ruiz100]

I'm having this issue that the family member accepts the invitation on the email but it doesn't do anything.

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Ruiz100 I do see you've submitted a message to our support team through our help page.

To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that will be contacting you.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[Squishhie]

I figured it out! When you are going to Accept Invite. Click and HOLD until a pop up comes up. Click copy URL.

Go to your website of choice and paste. It will stay in website to ask you to log in, once you do the it will say your are now on family plan!