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Ads are reappearing

prof_T
Local Performer

The ads reappearing problem reappeared yesterday, 12/1/25. I thought this problem was fixed. What do I do to get rid of the ads? Thanks.

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AdamPandora
Community Manager
Community Manager

@prof_T Sorry for any trouble.

I do see your account is upgraded to Pandora Premium.

Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you please send me a screenshot of the next one that plays?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Let me know.


Adam | Community Moderator
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prof_T
Local Performer

Will do. Thanks.