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Ads don't play to initiate Premium Access Session

tearrab
Local Performer

I can't listen to the songs I search with the plus subscription. An ad won't even play so I can listen. I search the song, hit play and nothing. How can that be fixed? It worked when I first upgraded to plus and not since. I don't mine watching the ad first.

Moderator Edit: Edited title for clarity

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3 Replies

AdamPandora
Moderator
Moderator

@tearrab I created a separate thread since it sounds like you are running into a separate issue.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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tearrab
Local Performer

So I first noticed this using my iPhone 11. My carrier is metro by T-Mobile. No error message pops up. You just search the song hit play and nothing happens. Now my created stations play without ads. I did try on my computer as well. It's a windows laptop and I tried on the Microsoft edge browser. Same thing happened. Oddly enough I decided to cancel my subscription and be refunded from iTunes so I could purchase the military premium subscription . My plus subscription expires today and I retried on my iPhone now I'm getting the ad. 

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AdamPandora
Moderator
Moderator

@tearrab Thanks for following up with that information.

I'm glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Adam | Community Moderator

Let's share music in the Playlist Swap

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