Billed by Apple - Upgraded to Premium but still shows Plus

[JMB15]

Why won’t my subscription kick in?

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@JMB15 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[JMB15]

I cancelled my subscription on the App Store. How do I get the free trial again?

[JMB15]

is there a way you can just reset my account?

[xocourtnessxo]

I upgraded to Pandora Premium yesterday and got a confirmation email and I am still getting ADS and not able to skip. Please help!

[AdamPandora]

@xocourtnessxo I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[xocourtnessxo]

Thank you!

[AdamPandora]

Always happy to help, @xocourtnessxo. 😁

[ChrisRonero1013]

So I upgraded to premium from plus and now I have ads and it says subscriptions unavailable. How do I restore my premium that I just paid for. 

[AdamPandora]

@ChrisRonero1013 It looks like you were able to successfully upgrade to Pandora Premium directly through our website this morning.

This being said, I do see you were previously upgraded to Pandora Plus through Apple.

To make sure you avoid any future charges from Apple, I recommend confirming that you have canceled your subscription through their service already.

Check out this thread for instructions on how to cancel your subscription through Apple: Manage subscription: Apple (iTunes)

Hope this helps!

[kcsun11]

I upgraded my subscription through Apple.  I receive an email, but the account is still not showing any upgrade.  Is there something else I need to do.  I've attached a screen shot of the email I received from Apple.

[AdamPandora]

@kcsun11 If you were charged within the last month for a subscription to Pandora Premium through Apple, you should be able to use the following steps to get your subscription activated and returned to your account:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Let me know how it goes.

[kcsun11]

Thanks, that did it!  It then updated on the website afterwards as well.

[AdamPandora]

Happy to hear it, @kcsun11.

Enjoy the music! 😎

[alluraperkins]

I’ve had pandora premium for months and I’m always charged for it each month. I tried to use pandora today and it said my subscription was inactive. I re activated it and I was double charged for pandora premium and my account still says pandora plus. What’s going on?

[AdamPandora]

@alluraperkins I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[summitdan]

Using my iPhone via Settings-AppleID-Subscriptions, I upgraded my "Plus" subscription ($4.99) to Premium ($12.99).  It upgraded in Subscriptions, and I received the confirmation email with the updated subscription details.

When I launch Pandora from my iPhone, a browser, or any other device, it still shows the subscription as Plus, not Premium.  I only have one Pandora account, and have never had more than one.  I've been a subscriber for many many years.  Please advise as to a solution.

[AdamPandora]

@summitdan I do see you were able to activate your Premium subscription shortly after posting on the Community.

Feel free to reach back out if there is anything else you need assistance with.

Thanks for being a part of the Community! 

[Ashleyfortier27]

I upgraded to premium still says I have plus??

[AdamPandora]

@Ashleyfortier27 I do see you were able to activate your Premium subscription shortly after posting on the Community.

Feel free to reach back out if there is anything else you need assistance with.

Thanks for being a part of the Community!