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Billed by Google Play - Downgrade to Pandora Plus

verybestnana
Local Performer

how do i switch from premium to plus went through google? getting the run around with where

Moderator Edit: Changed title for clarity

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23 Replies

Pony70
Local Performer

I'm having the same issue! 

I'd like to go back to "Plus", from my current "Premium" subscription, but the only options that I'm seeing are to completely cancel ALL service.?.?

Very frustrating!   😞

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AdamPandora
Community Manager
Community Manager

@Pony70 I moved your post to this thread since you are currently upgraded through Google Play: Billed by Google Play - Downgrade to Pandora Plus

Check out the accepted solution to this thread for instructions on how to cancel your subscription to Pandora Premium, and instead resubscribe to Pandora Plus.

Hope this helps!

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InternetEric
Local Performer

@AdamPandora, I too would like to roll my subscription back to Plus after trying Premium, but I think I accidentally cancelled my Pandora subscription entirely! Can you help me just revert back to Plus subscription? Have been using it for years and want to keep it how it was.

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AdamPandora
Community Manager
Community Manager

@InternetEric Nice to see you around the community.

I took a look at your account and it appears you are currently upgraded through Google Play.

We have limited access to Google Play's billing system, and because they are a third-party vendor, we are unable to resolve this from our end.

You'll need to contact the Google Play support team for further assistance.

I hope this is helpful.

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