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Error message when sending family plan invitations

dknowle
Local Performer

I just upgraded to the family plan, but get an error message that subscriptions are not currently available whenever I enter an e-mail & click the invite button.  I'm using Pandora on Android, Samsung Galaxy S21+

Moderator Edit: Edited title for clarity

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1 Solution

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AdamPandora
Moderator
Moderator

@dknowle I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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3 Replies

AdamPandora
Moderator
Moderator

@dknowle I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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wild1685
Local Performer

Whenever I enter my sons email associated with his pandora account to add him to my family plan I get an error message "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon.". We had the family plan but my payment method didn't get updated in time, so I had to reupgrade and when doing so had to re invite everyone. The other account added ok but his is not.

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AdamPandora
Moderator
Moderator

@wild1685 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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