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Billed by Google Play - payment declined

Reddolly
Local Performer

My payment will not go through. I use PayPal and I've had Pandora for some time now. Nothing has changed. This is getting really irritating.

Moderator Edit: Edited title for clarity

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3 Replies

AdamPandora
Moderator
Moderator

@Reddolly I'm showing the Pandora account connected to your Community profile is currently upgraded via Google Play.

To clarify, are you having trouble getting the Google Play billing system to accept your payment with PayPal?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Reddolly
Local Performer

You're right, this is the email message from Google Play:

Your payment from PayPal was declined. To keep your subscription active, please change the payment method.

We’ll try to process the payment again so you can regain access to your subscription.

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AdamPandora
Moderator
Moderator

Thanks for following up, @Reddolly.

You'll need to contact the Google Play support team for further clarification around this.

You can get in touch with the Google Play support team here.

If you'd prefer to resubscribe directly through Pandora when your current subscription through Google Play expires (when you start hearing ads again), you can do so here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

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