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Kicked off of Family Plan after getting added to it

tmertz33
Local Performer

I'm on a family plan but every so often I get a notice my subscription expired when the family plan is active.  It still shows me on the plan but my account itself isn't and we have to go about taking me off and resending the request.  I tried Uninstalling and reinstalling the app, signing in and out, and of course resending the invite but over time it still kicks my account off

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@tmertz33 In order to look into this further, our support team will need to get in contact with the master account holder of the Premium Family subscription.

Can you please have that person contact our support team directly for further assistance?

They can submit a message here.

Thanks for working with us on this. 🤝

Adam | Community Moderator

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