cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Billed by Google Play - transfer subscription to new Google Play account

JustinBozied
Local Performer

I have a subscription for Pandora under my old email address in Google Play and need to transfer my account to my current email address in Google Play. The address change happened because I changed my name and Pandora is the only thing still left with the old name and email address. Even if I wanted to keep it under the old account, it won't let me update it to the Premium Plan. I'd like to do this ASAP. Thanks.

Labels (1)
0 Kudos
1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@JustinBozied We have limited access to Google Play's billing system and are unable to manage this from our end.

You'll need to contact the Google Play support team for further assistance with updating the email address you have on file with them.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos
1 Reply

AdamPandora
Moderator
Moderator

@JustinBozied We have limited access to Google Play's billing system and are unable to manage this from our end.

You'll need to contact the Google Play support team for further assistance with updating the email address you have on file with them.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos