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Whenever this Buff City Soap ad plays it makes my phone unresponsive and can lead to a complete phone reset when it completes. I cannot take a screenshot of the ad since it renders my phone pretty much useless through it's duration. I labelled it as "Error Code" but I dont receive any. It seems to be the closest label available.
Other information I can give is it might be local to Georgia (McDonough) since they give some local store locations in the surrounding area and the ad itself has lots of popping P's. A link to their website as well: https://www.buffcitysoap.com/
Hey, @Kitsona. 👋
Thanks so much for reporting your experience with this advertisement.
I've enabled a trace on your Pandora account in case we need to share this with our engineering and advertising teams.
Let's start with these steps while the trace is enabled: Android Troubleshooting
If the issue persists, could you share a bit more?
Thanks for your help with this. 🤝
I went through the troubleshooting steps and deleted my app's data just after the moderator's reply and the issue popped up again a couple of minutes ago. The ad came up once several hours ago with no problems, but just now it played and my phone was struggling as listed above.
A bit more info:
1. From what I saw, the ad was a black screen that played just audio.
2. This happened on my 'Theater' station just minutes ago around 6:25pm est.
3. I've heard these ads throughout the day. Sometimes in the morning and some in the dead of night.
Here's a screenshot I managed to catch while my phone was bugging out. Time is in EST.