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Billed by Google - Switch to military plan

Braceykay
Local Performer

I'm trying to switch my plan to the military plan. How?

 

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@Braceykay Nice to see you around the community. 👋🏽

It looks like your account is currently upgraded through Google Play.

Joining or upgrading to a Pandora Premium Student or Military plan is currently not possible through third-party vendors (e.g., Apple or Google Play).

If you're interested in subscribing to Pandora Premium Military, you'd need to cancel your current subscription and wait for it to expire. You can find steps to cancel your current subscription here.

Once you begin to hear ads on your account again, you can apply for the military rate from our website.

Please keep in mind that once you've successfully upgraded to this reduced rate, your account will no longer be eligible for any additional trial offers.  The balance of any prior offers you accepted (such as a free trial) will be forfeited and you will immediately be charged for your new subscription.

I hope this helps! Let me know if you have any further trouble.

Adam | Community Moderator

Let's share music in the Playlist Swap

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9 Replies

AdamPandora
Moderator
Moderator

@Braceykay Nice to see you around the community. 👋🏽

It looks like your account is currently upgraded through Google Play.

Joining or upgrading to a Pandora Premium Student or Military plan is currently not possible through third-party vendors (e.g., Apple or Google Play).

If you're interested in subscribing to Pandora Premium Military, you'd need to cancel your current subscription and wait for it to expire. You can find steps to cancel your current subscription here.

Once you begin to hear ads on your account again, you can apply for the military rate from our website.

Please keep in mind that once you've successfully upgraded to this reduced rate, your account will no longer be eligible for any additional trial offers.  The balance of any prior offers you accepted (such as a free trial) will be forfeited and you will immediately be charged for your new subscription.

I hope this helps! Let me know if you have any further trouble.

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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cmvd1964
Local Performer

Do I have to cancel my account to change from (Amazon) Plus to (Google) Premier Military? And - if I cancel my account will I lose all the stations I've created over the past years?

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AdamPandora
Moderator
Moderator

@cmvd1964 I moved your post over to this existing thread: Billed by Google - Switch to military plan

It looks like your account is currently upgraded through Google Play.

Joining or upgrading to a Pandora Premium Student or Military plan is currently not possible through third-party vendors (e.g., Apple or Google Play).

If you're interested in subscribing to Pandora Premium Military, check out the accepted solution to this thread for more info.

Also, if you do choose to switch to Pandora Premium Military, this will not result in the loss of any of your stations/thumb feedback/playlists.

Hope we continue to see you around the Community! :pandora:

Adam | Community Moderator

Let's share music in the Playlist Swap

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Listener001
Not applicable

I signed up for Plus but do not like it due to commercials. So im trying to upgrade to Premium Military and I've been approved by SheerID. Google Pay will not let me upgrade until one month when my subscription ends. Please help.

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AdamPandora
Moderator
Moderator

@Listener001 I moved your post over to this existing thread: Billed by Google - Switch to military plan

I do see that your account is currently upgraded through Google Play.

Joining or upgrading to a Pandora Premium Student or Military plan is currently not possible through third-party vendors (e.g. Google Play).

If you're interested in subscribing to Pandora Premium Military, you will need to cancel your current subscription through Google Play and wait for it to expire first.

Check out the accepted solution to this thread for more info.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Listener001
Not applicable

I did see this before in a reply to someone else but feel Pandora or Google could do something about it if they really wanted to . Therefore I will not subscribe again to Pandora. It seems to be totally run by AI. Cant contact anyone ever! And I do not want ANY connection to Google due! I'll go with another Music service from now on. End of story.

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AdamPandora
Moderator
Moderator

@Listener001 While Pandora does not offer phone support, there are a number of other ways you can contact us with any questions you have.

Check out this thread for more information: How to contact customer service?

This being said, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Schrecken13
Local Performer

I cancelled my plus subscription in Google play and even removed it from that app. I was told that the subscription would expire on 5/1/21, and now it is 5/2 and I am still getting messages that say I need to cancel my Google play subscription. I see this message when I click the "upgrade" button (doing this on a PC and not in the app on my phone) and click military discount for premium (which I have already been verified for).

How do I complete the upgrade and still get the military discount?

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AdamPandora
Moderator
Moderator

@Schrecken13 I'm showing your subscription through Google Play has now been canceled.

You should be able to apply for the military rate from our website.

Please keep in mind that once you've successfully upgraded to this reduced rate, your account will no longer be eligible for any additional trial offers.  The balance of any prior offers you accepted (such as a free trial) will be forfeited and you will immediately be charged for your new subscription.

I hope this helps! Let me know if you have any further trouble.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos