cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancel Subscription under a different Pandora account

wipp
Local Performer

How can I terminate my subscription? The site is not particularly intuitive, nor helpful in accomplishing.

Moderator Edit: Changing title for clarity

Labels (1)
0 Kudos
1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Hi @wipp 

Looks like the Pandora account associated with your community profile was deleted back in 2023, and the subscription was cancelled at that time.

If you've been billed recently, it sounds like you may have another Pandora account under a different email address with a different payment method.

I've escalated your post to our Care Team for further assistance since we'll need to gather additional information from you in order to locate this account.

The Care Team will reach out via email, please be on the look out for their reply. Thanks for patience in the meantime.


Tanner | Community Moderator

>> Help us make a Love Playlist – join the fun!
>> Q: What's your sound color?
>> Follow us on X (formerly Twitter) @PandoraSupport

View solution in original post

0 Kudos
1 Reply

TannerPandora
Moderator
Moderator

Hi @wipp 

Looks like the Pandora account associated with your community profile was deleted back in 2023, and the subscription was cancelled at that time.

If you've been billed recently, it sounds like you may have another Pandora account under a different email address with a different payment method.

I've escalated your post to our Care Team for further assistance since we'll need to gather additional information from you in order to locate this account.

The Care Team will reach out via email, please be on the look out for their reply. Thanks for patience in the meantime.


Tanner | Community Moderator

>> Help us make a Love Playlist – join the fun!
>> Q: What's your sound color?
>> Follow us on X (formerly Twitter) @PandoraSupport
0 Kudos