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Change billing method through Google Play

Grobbin
Local Performer

Can I speak to someone about changing my billing method? I have tried numerous times with no success. I do not have the 3 bars in the top left corner of the app.

Moderator Edit: Edited title for clarity

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TannerPandora
Moderator
Moderator

Hi @Grobbin 

Welcome to community!

Unfortunately we don't offer phone support but not to worry, I can help you here on community. I took a look at your Pandora account and I see your subscription to Pandora is billed through Google Play.

Since your subscription is billed through the Google Play Store, you can update your payment details through your Google account.

Visit Google Play's Add, remove or edit your payment method help page for more information on how to manage your payment options.

If you're not seeing a Pandora subscription under your current Google account, you may have another Google account under a different email address. If this is the case, I recommend reaching out to Google Support for further assistance.

Let us know if you have any other questions.


Tanner | Community Moderator

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TannerPandora
Moderator
Moderator

Hi @Grobbin 

Welcome to community!

Unfortunately we don't offer phone support but not to worry, I can help you here on community. I took a look at your Pandora account and I see your subscription to Pandora is billed through Google Play.

Since your subscription is billed through the Google Play Store, you can update your payment details through your Google account.

Visit Google Play's Add, remove or edit your payment method help page for more information on how to manage your payment options.

If you're not seeing a Pandora subscription under your current Google account, you may have another Google account under a different email address. If this is the case, I recommend reaching out to Google Support for further assistance.

Let us know if you have any other questions.


Tanner | Community Moderator

>> Join the Challenge!
>> The Listener Lounge: February
>> Follow us on X (formerly Twitter) @PandoraSupport
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