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Changing Billing Date

robertmenzb43
Local Performer

How can I change my billing date?

 

Moderator Edit: Changed title for clarity

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27 Replies

EmperorJJ1
On the Rise

Thanks Adam. Not sure if you know but hopefully when I re-subscribe my playlists will still be there

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AdamPandora
Community Manager
Community Manager

@EmperorJJ1 Yes - all content in your collection (including your playlists) will still be there when you resubscribe.

Hope this helps clarify. 


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EmperorJJ1
On the Rise

awesome. thanks for the info and merging with this thread. i think i need to learn to use the search a little better next time.

AdamPandora
Community Manager
Community Manager

Always happy to help, @EmperorJJ1!

Hope we continue to see you around the Community! 😎


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D0
Local Performer

Started on 4th billed on 1st

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AdamPandora
Community Manager
Community Manager

@D0 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


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D0
Local Performer
Do not bill me until the 3rd
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AdamPandora
Community Manager
Community Manager

@D0 Unfortunately, we aren't able to manually adjust the date you are billed. If you'd like to change your renewal date, you'll need to cancel your subscription and resubscribe on the date you'd like to be charged.

Keep in mind that the date the charge is reflected on your bank or credit card statement may still vary a day or two from the date you upgrade.


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