Charged after cancellation

[phillipm539]

hey so i tried cancelling my subscription last month and it send it went through but they charged me for again for the subscription how do i stop it from taking anymore money

[cuban1369]

Hi Adam I cancelled my acc aswell and still being charged please help

[AdamPandora]

@cuban1369 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Tanastrickland]

Same thing happened to me 

[AdamPandora]

@Tanastrickland I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[jazminb]

I checked everything to see if i still have a subscription for pandora and i don’t but they keep charging me how can it stop so i can get my money back 

[AdamPandora]

@jazminb I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[trow23]

I am being billed $4.99 a month from Google play but under my Google account it shows the subscription as cancelled in June of 2021. How do I downgrade the paid subscription?

[AdamPandora]

@trow23 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Snakeman13]

I was charged for a Pandora subscription that I canceled last month.The deduction put my bank account into a negative balance.Can you please put the money back into my account??

[AdamPandora]

@Snakeman13 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[fernandezbrando]

I also just recently had this same issue. Currently looking for a way to stop this.

[AdamPandora]

@fernandezbrando I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[clarkdad]

My wife and I both canceled our subscriptions to Pandora but I still have a $4.99 monthly credit card charge occurring. We've logged into our accounts and both show no active subscription. I have no idea where the charge is coming from or why it's still occurring. How do I make it stop?

[AdamPandora]

@clarkdad I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[kayce0102]

I am having the same issue. I have an email with me cancelling my service on 2/12/2024 to end 2/19/2024. My subscription ended and returned to the free subscription but Pandora still charged my credit card on 2/20/2024.

I opened another case today as no one ever responded to the case I submitted originally. I guess lesson learned and do not plan to ever sign back up again if you are going to fraudulently charge for a service I cancelled and then not even providing the service. 

[greenmatty123]

I thought I had canceled my subscription, but I was charged and when I looked back, it said I was still subscribed?

[AdamPandora]

@greenmatty123 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[ASEMaster]

I was just charged a monthly subscription fee after I cancelled my subscription a month ago. I haven't used Pandora in several months. I want the last 4.99 refunded and no more charges.

[AdamPandora]

@ASEMaster I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[PapaD]

Hi Adam, I have just noticed this is... has been happening to me as well for about 6 months. I canceled my account on Google, and switched to premium Pandora through the Pandora website. I am still in the 6mnth free but I am about to be charged my 1st month which is fine. But I have been being charged since Oct. 2023 which is when I canceled.