Charged but not upgarded

[officemusic12]

Hi I upgraded my Pandora account to a Premium Student account. Not only has it charged me twice but the account never upgraded. It's still playing ads and telling me to upgrade even though I already have. I've signed out and signed back in a few times and nothing's changed. 

[AdamPandora]

@officemusic12 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!