Charged for a subscription through Apple and can't use it

[Jakethiellesen]

I can’t re install the app because apple

locked me out so I can’t do that process yet I have been charged for the subscription and I can’t use it

Moderator Edit: Edited title for clarity

[JoshPandora · Accepted solution]

Hi @Jakethiellesen!

I've gone ahead and passed along your post to our Care Team. They will reach out to you via the email associated with your Pandora account. Please be on the look out for their reply.

Thanks for your patience in the meantime.

[Jakethiellesen]

Well I went into Apple updated payment and managed to re install it and it says on both the online account and Apple that I have the upgrade but it’s not working atleast for picking the artist and songs it seems like I have unlimited skips it’s very confusing lmaoooo
Sent from my iPhone

[AdamPandora]

@Jakethiellesen I do see your account is upgraded to Pandora Premium directly through our website.

Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still unable to pick artists and songs to play on demand, can you please send me a screenshot of what you are seeing?

Thank you for working with me on this.