Charged full price instead of student discount

[bertdanger]

Hi Adam. I have been charged for the full Pandora Price and never received my student discount. I provided 100% of the documentation I was asked for to be approved and was told it was fixed. Yet month after month I pay full price. Could you look into this? I am a Musician and use Pandora quite a bit so I do not want to lose my full membership but its frustrating I'm paying full price when everyone in CS keeps telling me its fixed and it never is. Thanks! 

[AdamPandora · Accepted solution]

@bertdanger Thanks for reaching out. I appreciate you bringing this back to our attention, and I'm sorry this issue is still ongoing.

I've gone ahead and created a ticket with our support team so they can take a closer look at your account and billing history.

They'll be contacting you privately via email to investigate this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[TheShinKicker]

I have recieved notification that I was approved for Student pricing, but cant seem to get that student pricing applied. When I click on the link in my email "

Congratulations! Your academic status is confirmed.

Tap the button below to finalize your subscription.

Continue

Kind Regards, Academic Verification Team Verification service powered by SheerID" The link brings me back to the screen to enter my school info and proof. When I try to change my subscription plan, I'm again brought back to the student verification page.  Can I have a little guidance how to move forward with approving my student discount?  Thanks!

[AdamPandora]

Sorry for the trouble you are having, @TheShinKicker.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!