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Debit Card is not being accepted

beeley
Local Performer

I am intending to switch from Apple Music to Pandora. The issue with this is that my debit card info is not being accepted. The number is correct and I have sufficient funds. I am going into college, so I would like the student subscription (I was approved), but it won't allow me to use my card. On the other side, if I use my Apple Pay, it will allow me to subscribe to the normal subscription (which is much more expensive) even though it's connected to the same card... If I can only subscribe through the app, and the student subscription isn't available on the app, what do I do? I might as well stay with Apple Music at this point, because I've been trying for at least a week now to subscribe.

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@beeley I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)

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AdamPandora
Community Manager
Community Manager

@beeley I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)
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