Direct Billed: Subscription charged early

[Duskycub]

My payment got taken out on 10/2 and the payment on site says will be renewed on the 14th why does it charge me now

mod edit: changed title for clarity

[AlyssaPandora · Accepted solution]

Hi, @Duskycub. 👋

Thanks for reporting your experience, and sorry for any trouble it's caused. 

Since this involves your subscription and personal information, I've created an email case with our support team for you. Someone will be in touch soon to help out with your subscription. 

We appreciate your patience during this process. 🎧