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Direct billed - want to my delete account

Mattdokn000
Local Performer

I'm trying to delete this account as I hadn't realized I could change my email so easily, so I made a new account. Now that I realized I could change it I'd like to delete this account in order to free up the email.

 

Thanks!

 

Moderator Edit: Edited title for clarity

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Re: Direct billed - want to my delete account

AdamPandora
Moderator
Moderator

@Mattdokn000 Nice to see you around the community. 👋🏽

If you would like to completely delete your direct-billed Pandora account, you will first need to cancel your subscription, and wait for that subscription to completely expire.

(It's important that you cancel your subscription prior to deleting your account, to avoid further charges.)

Once you start hearing ads again, you can then delete your account completely.

To delete your account from a mobile device:

  1. Open the Pandora app and go to your Profile.
  2. Tap on the Settings gear in the top right corner and select Account.
  3. Tap Delete Account.

To delete your account from a computer:

  1. Click the icon (initial or picture) in the upper right corner of the screen.
  2. Visit Settings and then Account.
  3. Click Delete Pandora Account at the bottom right corner of the page.
  4. Enter your password to confirm.

+++++++++++++++++++++++++

With this being said, it sounds like you need help deleting the account immediately since it was set up by mistake.

I am going to have our support team contact you privately via email to help with this.

Please keep an eye out for their message. 📬

Thanks for your patience! 😄

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Direct billed - want to my delete account

AdamPandora
Moderator
Moderator

@Mattdokn000 Nice to see you around the community. 👋🏽

If you would like to completely delete your direct-billed Pandora account, you will first need to cancel your subscription, and wait for that subscription to completely expire.

(It's important that you cancel your subscription prior to deleting your account, to avoid further charges.)

Once you start hearing ads again, you can then delete your account completely.

To delete your account from a mobile device:

  1. Open the Pandora app and go to your Profile.
  2. Tap on the Settings gear in the top right corner and select Account.
  3. Tap Delete Account.

To delete your account from a computer:

  1. Click the icon (initial or picture) in the upper right corner of the screen.
  2. Visit Settings and then Account.
  3. Click Delete Pandora Account at the bottom right corner of the page.
  4. Enter your password to confirm.

+++++++++++++++++++++++++

With this being said, it sounds like you need help deleting the account immediately since it was set up by mistake.

I am going to have our support team contact you privately via email to help with this.

Please keep an eye out for their message. 📬

Thanks for your patience! 😄

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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Re: Direct billed - want to my delete account

Mattdokn000
Local Performer

Thank you! I'll keep an eye out for any emails, have a good one.

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Re: Direct billed - want to my delete account

AdamPandora
Moderator
Moderator

@Mattdokn000 Always happy to help. 😎

Please stay safe, and have a great rest of your week!

Adam | Community Moderator

Let's share music in the Playlist Swap

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